Spot Pet Insurance plans offer pet parents the ability to choose coverage that best fits the unique needs of their pet as well as their budget. With a plan from Spot Pet Insurance, pet parents can choose an Accident-Only plan, or an Accident & Illness plan, in addition to preventative care coverage options for an extra cost. Spot Pet Insurance plans also offer an unlimited annual limit option with no per-incident caps, and no lifetime caps. With a plan provided by Spot, pet parents can choose the policy that helps them get peace of mind, knowing that their companion is covered for unexpected injuries or illnesses.
Once a policy has been purchased, it’s important that pet parents register in the Member Center. The Member Center is a customer portal that gives active policyholders the ability to submit and manage their claims, pet profiles, billing information, and account. Know more about what all does your pet insurance cover.
The Benefits of the Member Center
Manage Claims: Within the member center, pet parents can submit and track claims, as well as review old claims. In addition, the policyholders can select a preferred method of reimbursement for their claims.
Spot Pet Insurance plans offer pet parents the opportunity to receive reimbursement through direct deposit or by cheque in the mail. The direct deposit option can take about 2-3 business days once the claim has been reviewed and approved, while the cheque can take about 7 to 10 business days to arrive in the mail.
Manage Pet Profiles: Policyholders can review the details of their Spot Pet Insurance policy from within the Member Center. They are also able to review and manage their pet’s profile or enroll other pets in a pet insurance plan.
If at any point it is necessary to make changes to a pet’s profile or to a pet insurance policy, please contact customer service at 1.888.501.7768.
Manage Billing Information: Within the member center, pet parents can view upcoming payments and previous payment history and update their billing method or address.
Manage Account Details: Through the member center, a policyholder can update their contact information and change their password.
The Member Center is a portal through which policyholders can manage account information for all active pet insurance policies with Spot Pet Insurance. This portal helps makes it quick and easy to review past transactions, submit new claims, manage pet profiles, update account details, and access additional resources like FAQs. If at any time additional help is required, please contact our customer service team at 1.888.501.7768.
