Frequently Asked Questions
Frequently Asked Questions

Frequently Asked Questions

Get helpful tips in our blog for dogs, puppies, cats, and kittens.

All FAQs

How are My Premiums Calculated?

View a Sample Policy

Can I Sign My Pet Up Anytime?

What is a Deductible?

Can I Purchase Wellness Coverage on its Own?

What Are the Age Requirements?

What is a Pre-Existing Condition?

What Does Pet Insurance Cover?

What Do Spot Pet Insurance Plans Not Cover?

What is the Difference Between an Emergency, an Illness and an Accident?

What is Pet Insurance?

Do Spot Plans Offer Pet Insurance Discounts ?

What Are Waiting Periods?

What Are Medical Records? What if I Don't Have Them?

What if I’m Not Sure About My Pet’s Age?

What is a Pre-Existing Condition?

Are Additional Benefits Still Available if I Reach My Maximum Benefits On My Accident and Illness Policy?

What Are the Age Requirements?

Is Dental Coverage Included?

Are Annual Check-Ups and Vaccines Covered? What About Spaying or Neutering?

What End of Life Treatments Are Covered?

What is a Named Peril?

Can I Cancel an Insurance Claim?

Do I Pay Vet Bills Up Front?

How Do I Appeal My Claim?

What if I Miss a Payment?

Can I Transfer My Policy to a New Owner?

Can I Change My Pet’s Coverage?

Why Does Pet Insurance Go Up?

How Do I Renew My Policy?

Can I Add Pets to My Account After I Already Enrolled?

Do You Have a List of Veterinarians I Have to Use?

Why is My Claim On Hold?

What Does My Claims Status Mean?

How Does My Billing Work?

How Long Do I Have to File a Claim?

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