How Pet Insurance Works
Visit Any Vet
Yep! There are no vet restrictions. Visit any vet in Canada or the U.S.
Submit Your Claim
Submit your claim online, via fax, or email - it's quick and easy.
Get Paid!
Get cash back for covered vet bills either direct deposit or cheque - your choice.
Happy Pet Parents Trust Spot
Claim issue
Great service. Fixed issue immediately
Prompt and professional
Prompt and professional
Your Customer Service is excellent and…
Your Customer Service is excellent and your reimbursement payments prompt! I have had exceptional service working with Julia!
Timely reimbursement
Easy online service, quick reimbursement
Excellent insurer
We have made several claims and have never had any issues. Spot processes the claims very speedily. Can't recommend them enough!
Process for submission is easy and…
Process for submission is easy and customer service support team is friendly if you have any questions.
Quick reimbursement and reasonable…
Quick reimbursement and reasonable premium
quick resolution
quick resolution, friendly staff and fair payback.
Very reliable company
Very reliable company, great customer service and almost instantly received my money back, thank you spot.
Love Spot Pet Insurance!
I only ever had one issue with a claim that was easily resolved and I didn't have to call in, I'm able to message them straight from my client portal. Super helpful and less time consuming!
What is covered in Spot plans?
Spot Preventive Care Coverage Perks1
Spaying or Neutering
Covered for an extra cost with the Routine and Advanced coverage options.
Dental Teeth Cleaning
Cleaning coverage is included in Spot's Advanced coverage option for an extra cost.
Wellness Exams
Routine exams and screenings give your vet the opportunity to detect health issues in the early stages.
24/7 Pet Health Helpline
Policyholders of insurance plans from Spot are provided immediate access to a 24/7 helpline for pet health, behavior, and wellness questions powered by VetAccess™.
Your questions will be answered by veterinary experts 24/7 at no additional cost!
Frequently Asked Questions
Have questions about pet insurance and how it works? Don’t worry, we’ve got you covered.
What is Pet Insurance?
Pet insurance is a type of coverage that helps offset the cost of veterinary care for your pet. It can help in covering vet expenses related to accidents, illnesses, and preventive care. By having pet insurance, you can protect your pet's health and potentially avoid significant financial burdens in case of unexpected medical needs.
What Does Pet Insurance Cover?
Pet insurance can put money back in your pocket for veterinary costs needed to diagnose, treat, and manage an eligible condition. Exams and rechecks, x-rays, ultra-sounds, bloodwork, surgeries, stitches, medication, and prescriptions, and even prescription diets are all examples of costs that can be claimed for if they are used to treat or diagnose a covered condition.
How Do I File a Claim?
Click the Claims icon and follow the simple instructions. Don’t forget to take a picture of your invoice and upload it to complete the claim submission.
What is a Pre-Existing Condition?
A pet’s illness or accident is considered pre-existing if the condition was onset before the pet insurance policy coverage effective dates, or during a waiting period. This means if the first signs or symptoms of a condition showed up before coverage started, it would be considered pre-existing to coverage, even if it was not formally diagnosed. The most common reason why an illness or an accident is not covered by any pet insurance provider is if the condition was present before coverage started. For coverage to be available with almost all types of insurance, the problem must be new and unexpected.
For example, if typical symptoms of allergies (itchy skin, ear infections) were present before the coverage was effective or appeared within the waiting period of the policy, the allergies and related conditions, such as itchy paws and pyoderma, would be pre-existing to coverage.